2+ years (or strong hands-on) in IT support / helpdesk / system admin

Strong troubleshooting: Windows OS, user profiles, drivers, printers, Office apps

Working knowledge of Microsoft 365 admin (Exchange/Teams/SharePoint/OneDrive basics)

Working knowledge of AD / Entra ID, groups, permissions, MFA

Basic networking: DHCP/DNS/IP/VLAN concepts, Wi‑Fi troubleshooting, VPN client support

Familiar with ticketing systems and writing clear documentation

Provide L1/L2 user support: incidents, requests, prioritization, resolution, and escalation

Manage end-user devices (Windows/macOS if applicable): setup, troubleshooting, performance fixes

Run onboarding/offboarding: accounts, access, equipment assignment, email/Teams setup

Administer Microsoft 365 (Exchange/Teams/OneDrive/SharePoint) at day-to-day level

Handle AD / Entra ID tasks: users, groups, password resets, access governance routines

Troubleshoot LAN/Wi‑Fi/VPN issues and coordinate with ISP/network vendor when needed

Maintain patching & endpoint security health (AV/EDR status, compliance follow-up)

Maintain asset inventory and IT documentation (KB articles, runbooks, network notes)

Report monthly on ticket metrics, recurring problems, risks, and improvement plan

Soft skills

Clear communication with non-technical users

Ownership and reliability (this is an on-site role)

Ability to work with vendors/consultants and keep issues moving

2+ years (or strong hands-on) in IT support / helpdesk / system admin

Strong troubleshooting: Windows OS, user profiles, drivers, printers, Office apps

Working knowledge of Microsoft 365 admin (Exchange/Teams/SharePoint/OneDrive basics)

Working knowledge of AD / Entra ID, groups, permissions, MFA

Basic networking: DHCP/DNS/IP/VLAN concepts, Wi‑Fi troubleshooting, VPN client support

Familiar with ticketing systems and writing clear documentation

Provide L1/L2 user support: incidents, requests, prioritization, resolution, and escalation

Manage end-user devices (Windows/macOS if applicable): setup, troubleshooting, performance fixes

Run onboarding/offboarding: accounts, access, equipment assignment, email/Teams setup

Administer Microsoft 365 (Exchange/Teams/OneDrive/SharePoint) at day-to-day level

Handle AD / Entra ID tasks: users, groups, password resets, access governance routines

Troubleshoot LAN/Wi‑Fi/VPN issues and coordinate with ISP/network vendor when needed

Maintain patching & endpoint security health (AV/EDR status, compliance follow-up)

Maintain asset inventory and IT documentation (KB articles, runbooks, network notes)

Report monthly on ticket metrics, recurring problems, risks, and improvement plan

Soft skills

Clear communication with non-technical users

Ownership and reliability (this is an on-site role)

Ability to work with vendors/consultants and keep issues moving